Dear Customers,

I am sending this letter with my sincere apology on behalf of Kaptyn.  I know that we have failed to provide you the level of Customer Experience that we are committed to providing at scale to our customers, not just in Las Vegas, but nationwide.  No excuse is warranted because in our business, we know one bad experience can create your impression on our service level and brand forever.  We signed up for that and understand that.  We have learned from this mistake and are ensuring that our focus is on every ride experience start to finish.  We are committed to serve our customers to the highest standard in premium transportation. We value our customers and appreciate your feedback while we continue to improve our services to meet our customers expectations.If you would like to contact me directly, I am available at  

Andrew Meyers, CEO